Heba Abd El-Razek holds a Bachelor Degree in Accounting from Ain Shams University. She has 17+ years of experience, 7 years of which in a managerial/leading positions. She managed 30+ employees. She is a bookstore owner with a great passion for books; she loves reading and writing. She delivers book-based workshops regarding business motivation and self-improvement. She is a Business Solutions Manager, with excellent capabilities of analyzing processes, recognizing improvement opportunities and automating business processes. Heba is an experienced ERP Applications Manager/Professional, with solid experience in Solution Delivery and Project Management. As a part of her job, she has delivered trainings on how to use ERP solutions to an entire company, starting with Chairman & Directors, ending with Materials Men. Moreover, she is a Certified Supply Chain Professional (CSCP) and a Certified SCOR Professional (Supply Chain Operations Reference-Model), with deep business awareness in different supply chain functions and excellent capabilities of producing and presenting Key Performance Indicators (KPIs). In addition to her regular job responsibilities, Heba has participated in company-wide projects such as Business Process Re-engineering and Best Practice Implementation for HR Core Functions. Heba possess the following competencies: Leadership, Team Management, Change Management, Decision Making, Analytical Abilities, Communication Skills and Business Writing & Documentation. EMPLOYEMENT HISTORY * Bookstore Owner. * Head of Business Solutions Department at a Solution Provider Company (Oracle Partner). *ERP Applications Manager at a Drilling Service Company (Oil & Gas Sector). *Senior ERP Applications Consultant (Oracle Financials / Supply Chain) at a Solution Provider Company (Oracle Partner). *Authorized Prometric Testing Center Administrator at a Solution Provider Company. *Customer Service Representative (Shopping Catalogue Department) at a Research & Marketing Service Company.